Returns & Exchanges
At ROOT, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all unworn items with original tags. We strive to make the process as seamless as possible to ensure your shopping experience remains effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all labels and tags are still attached and the garments are in original condition.
Ship It Back
Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing